Delivery
We want to make receiving your order as simple and convenient as possible. Depending on where you live and the items you are purchasing, you can choose from FREE Click & Collect, FREE Local Delivery or Nationwide Delivery.
FREE Click & Collect – Wickham
We offer FREE Click & Collect from Wickham, Hampshire on eligible items.
Items showing as available for Click & Collect can usually be ready for collection in as little as 30 minutes, subject to availability.
Once you have placed your order, please wait for us to contact you and confirm that your order is ready before travelling to collect it. Alternatively, you are welcome to contact us after placing your order.
FREE Local Delivery
We offer FREE personal local delivery to addresses within selected local postcode areas:
PO6, PO7, PO8, PO15, PO16, PO17 and SO32
If your delivery address qualifies, FREE Local Delivery will be available for you to select at checkout.
Once your order has been placed, we will contact you to arrange a convenient day and/or time for delivery.
Where a delivery day or time has already been agreed with us, your order will be delivered in accordance with those arrangements.
Local Delivery availability may depend on the size and nature of the item and our delivery schedule.
Nationwide Delivery
We deliver throughout the UK using Royal Mail or one of our approved courier partners, depending on the size, weight and number of items in your order.
Orders are usually processed within 2 working days. Orders placed after 12 noon will usually be processed on the next working day.
We also work with a number of approved suppliers who enable us to offer a wider range of products. Delivery times and services may therefore vary between products.
If you order multiple items, they may occasionally be despatched separately and arrive in more than one parcel.
Your applicable delivery charge will be calculated and displayed during checkout.
We will ask you to provide an email address and telephone number when placing your order so that we and our delivery partners can contact you regarding your delivery if necessary.
dar lighting – Available on Backorder
dar lighting products showing as ‘Available on backorder’ are normally available for despatch directly from our supplier and are usually delivered within approximately 2–3 working days.
Other Items Available on Backorder
Other products showing as ‘Available on backorder’ are normally available for delivery within approximately 7–10 working days. If the item/s will take longer than 10 working days to be delivered to you we will contact you to let you know so that you can decide whether you would still like to wait for the item/s or whether you would prefer to cancel the order.
Royal Mail Deliveries
Where your order is sent using Royal Mail and you are not available when delivery is attempted, Royal Mail will usually provide details of how to arrange redelivery or collect your parcel from their local delivery office.
Uncollected parcels will eventually be returned to us in accordance with Royal Mail’s current terms and timescales.
Courier Deliveries
For orders sent by courier, you will usually receive notification of your expected delivery date and/or time. Depending on the courier, you may also be given the option to amend your delivery arrangements.
If the courier is unable to deliver your order, they will normally provide details of the attempted delivery together with instructions for arranging redelivery or collection.
Please follow the instructions provided by the courier to avoid your parcel being returned to us.
Smaller Items
Delivery for smaller items costs £5.00.
Smaller items are usually despatched within 2 working days, subject to availability.
Large & Heavy Items
Delivery for large or heavy items costs £19.95.
UK standard delivery for these items usually takes approximately 3–7 working days, subject to postcode and carrier availability.
We always aim to deliver your order within 7 working days wherever possible.
You will usually be contacted or notified regarding your expected delivery date and/or time and may be given the option to amend the delivery arrangements.
Unless otherwise agreed with us, delivery of large or heavy items is to the ground-floor doorstep only.
If you require a two-person delivery service or delivery to a room of your choice, please contact us before placing your order so that we can advise you of the available options and any additional charges.
Please Check Your Measurements
For furniture and larger items, we strongly recommend carefully measuring both the space where the item will be placed and the route into your property before ordering.
Please consider:
- Door widths
- Hallways and corridors
- Staircases
- Ceiling heights
- Access gates and paths
- Any tight corners or restricted access
It is the customer’s responsibility to ensure that the item ordered will fit into the property and its intended location.
Made to Order Items
Some of our furniture and other products are made to order and will therefore have a longer lead time.
Where applicable, the estimated delivery timescale will be shown on the product page, during checkout or confirmed with you after your order has been placed.
Remote Locations
Deliveries to some remote locations may take longer and may be subject to different delivery charges or arrangements.
This can include:
Northern Ireland, the Scottish Highlands & Islands, Isle of Man, Channel Islands and the Isles of Scilly.
Please contact us before ordering if you are unsure whether additional delivery arrangements apply to your address.
Where Is My Order?
Please allow the expected delivery timescale to pass before contacting us regarding a delayed delivery.
If you have received tracking information, we recommend checking this first for the latest update from the delivery provider.
Failed Deliveries & Returned Parcels
If a delivery cannot be completed because nobody is available to receive it, or a parcel is not collected or rearranged within the carrier’s specified timeframe, it may be returned to us.
Additional delivery charges may apply if an order needs to be sent again.
Any charges incurred as a result of a failed delivery or returned parcel may also be payable by the customer where appropriate.
Changes & Cancellations
If you need to make a change to your order, please contact us as soon as possible.
Although we will always do our best to accommodate requested amendments, we cannot guarantee that changes will be possible once your order has begun to be processed.
Unfortunately, once an order has been despatched from our warehouse or one of our suppliers, we are unable to cancel the delivery.